Retail

Our Retail Experience


Presence of IT has a long history of providing WFM solutions and hugely successful projects to all types of retailers across the globe. Our retail clients range from small regional supermarkets with a handful of stores to off price retail giants with over 3,000 stores. Regardless of size or complexity we pride ourselves on our passion to drive operational consistency, positive financial growth and a legendary customer experience. Our recent client successes include:

  • Regional, National and Global Retailers
  • Supermarkets Retailers
  • Home Improvement Retailers

“Presence of IT works with the complexity of our international operations.” – Senior Vice President

  • Off-price Retailers
  • Department Store Retailers
  • Beauty Service Retailers

“Their collaborative approach and innovative ideas align well with our corporate culture and objectives.” – Director

  • Multi-format Retailers
  • Convenience Store Retailers

“Top-notch knowledge on Kronos both functional and technical, great work ethic” – Retail Director

  • Speciality Apparel Retailers
  • Tool and Equipment Retailers

“Presence of IT continues to deliver clear, concise and comprehensive recommendations on our workforce opportunities.” – SVP

  • Jewelry Retailers
  • Home Goods Retailers

“Presence of IT has a structured approach, very reliable and very sound technically.  Also easy to work with.” – Operations Director

Spotlight on client success


This client is one of the nation’s oldest supermarket chains, priding themselves on offering the freshest food and friendliest shopping experience. Based out of the Midwest they have over 4,000 employees in 25 locations.

Business opportunity


To implement Kronos Workforce Central Scheduling and Forecasting solution in stores to drive more accurate and optimal schedules delivering an improved deployment of payroll investment, enhanced coverage to customer need and compliance to union rules.

Solution


Presence of IT, in collaboration with the client,  built a turnkey solution for the implementation and training of forecasting and optimized scheduling in all departments of their supermarket enterprise. The implementation included the creation of new labor standards to support new process surrounding customer facing activities.

  • SolutionTrac, SolutionCenter, SolutionCoach, SolutionResource

Our team has decades of scheduling experience and brings a disciplined, industry best practice based implementation, which has previously only been available to larger retailers.

Results


“The scheduling excitement here is beyond words. I can’t even grocery shop at my home store without the ASD asking me when it’s coming to them. Thanks again for your help and for all the help you and your team has provided during this project.”

Project Director, Supermarket Client

  • On time and budget – delivering according to client timeline and financial constraints.
  • Specialized skills – In-depth knowledge of the solution, union supermarket environments enabling our team to configure the                  solution according to specific workforce management requirements.
  • Design – Pragmatic design specifically for a small to medium sized business with reduced project team.
  • Support – Provide comprehensive support during rollout and transition from our project team to the application owner.
  • Knowledge transfer – Training sessions providing the platform for the project team to become highly skilled solution users.