As your organization’s business processes and WFM technology evolves, it is critical to consider the impact of change on your ability to deliver real results.
Our change management experts collaborate with you to achieve adoption and proficiency sooner, to maximize benefits and minimize business continuity risk. We do this through SolutionAdoption™, our change management methodology that aligns with the Prosci® ADKAR® model and focuses on your most valuable asset – your people. Our services are tailored to support you throughout the strategy, implementation and realization phases of your WFM life cycle.
We'll conduct a diagnostic assessment to determine the readiness of your organization for an automated Workforce Management solution, beginning with a focus on your culture. Studies show projects that align with organizational culture experience smoother implementations and higher rates of adoption, resulting in greater ROI.
Our service offerings are tailored to fit your specific WFM project needs with a strong focus on employee adoption and business readiness. All of our service packages begin with an interactive kick-off workshop where we take you through the recommended change management activities and templates, which become the basis of your project implementation. We then partner with you to design the right level of services and support for each stage of your implementation. These services align with the Presence of IT SolutionCoach™ services.
CHANGE MANAGEMENT PLAN
• During this interactive workshop, we’ll work with you to build your change management roadmap and compile a list of change activities that we recommend for successful adoption.
CHANGE MANAGEMENT GUIDE
• At this level, we’ll conduct more in-depth workshops to address communications planning, change impacts, go-live readiness and post go-live assessments.
CHANGE MANAGEMENT PARTNER
• We’ll collaborate with you and provide additional support throughout the implementation. Services will be tailored to suit your unique requirements and realize business value.
Whether you've just implemented your WFM solution or have had your solution in place for years, we can support ROI realization. Our structured approach to measure the effectiveness of your transformation enables us to make actionable recommendations. Where there are gaps, we will work with you to create a sustainable transition or optimization plan that focuses on increasing awareness, minimizing risk, reinforcing what's important and enabling business benefits, value and ROI.
Find out how Presence of IT can provide you peace of mind, contact us today.
To find out more about our tailored services, download our brochures.