Public Sector

Our Public Sector Experience


Presence of IT has a long history of providing WFM solutions and hugely successful projects to all types of public sector clients across the globe. Our public sector clients range from small municipalities to large globally recognized cities. Regardless of size or complexity we pride ourselves on our passion to drive operational consistency, positive financial accountability and improve customer services. Our public sector client successes include:

  • Municipalities
  • City Councils
  • Law Enforcement
  • Transportation Services
  • National Rail Services

Spotlight on client success


This client is one of the oldest police forces and one of the largest in the English speaking world. The force serves a population of over 7 million people and covers an area of over 300,000 square miles from 500 police stations.

 

Business opportunity


To upgrade the Kronos Workforce Central solution throughout the organization in order to drive new business transformation, a refresh of internal skills and knowledge along with continued internal long-term support.

Solution


Presence of IT joined the internal project team to lead the upgrade of the Kronos solution. Once complete the Solution Designers collaborated with the client to undertake a series of evolution changes to the system to reflect new and improved working practices.

  • SolutionTrac, SolutionAdvance, SolutionCoach, SolutionResource

Our team has been working closely with the client to provide a formal transfer of knowledge and skills refresher training to ensure that the project team can provide ongoing solution evolution.

Results


 

  • On time and budget – delivering according to client timeline and financial constraints.
  • Increased efficiency – new testing process allow the organization to to test in a shorter time frame and to be more comprehensive
  • Advanced expertise levels – ability to support internally within this unique and complex environment managing the time constraints of key business resources and changing business priorities.
  • Design – Pragmatic design specifically for a reduced project team.
  • Knowledge transfer – Training sessions providing the platform for the project team to become highly skilled solution users.